HOW TO USE GTConnect

GTConnect

GTConnect is a fully interactive, automated, self service contact centre where you can do 90% of your banking transactions from the comfort of your home or any location in the world.

All that is needed is a telephone (either landline or mobile).

If you are already profiled on the system, GTConnect provides instant access to your account information from a touch-tone telephone set regardless of your location. It saves you the time and effort of visiting a branch and leaves your valuable time free to pursue other important assignments.

You can access your accounts at any time irrespective of where you are:

• 24hours in a day, 7 days in a week (24/7)
• During the day or night.
• Weekdays, weekends and even Public holidays.

• Benefits
• You can carry out the following transactions conveniently:
  
• Balance enquiry.
• Inter/own-account transfer.
• Obtain Transaction history.
• Statement request via E-mail.
• Cheque confirmation.
• Third party transfer to any GTBank account with your token device.
• Cheque book request.
• Stop Cheque.
• Obtain information on our products and services.
• Obtain information on our ATM and Branch locations.
• Obtain information about our Offshore Banks in Gambia, Ghana, Liberia and Sierra Leone.

It gives you the option of speaking with any of our Customer Service representatives.

•  
• Steps To Using GTConnect

You can carry out the following transactions conveniently:

• Balance enquiry.
• Inter/own-account transfer.
• Obtain Transaction history.
• Statement request via E-mail.
• Cheque confirmation.
• Third party transfer to any GTBank account with your token device.
• Cheque book request.
• Stop Cheque.
• Obtain information on our products and services.
• Obtain information on our ATM and Branch locations.
• Obtain information about our Offshore Banks in Gambia, Ghana, Liberia and Sierra Leone.

It gives you the option of speaking with any of our Customer Service representatives.

• Simply dial GTConnect on 0700-482666328, 234-1-4480000, 08029002900, 08039003900
• Customers with logon details should press 1 and follow voice prompts.
• Customers without logon details should press 2 and then zero to speak to any of our Customer Service representatives for verification and log-on details.
• Customers who have forgotten their logon details should press 3 and follow voice prompts.

Follow the voice instructions all through and you will never imagine that banking has been so easy!